Exchange and Refund Policy
No Cash Refund Policy
Please note that Bina’s Boutique does not offer any cash refunds under any circumstances. However, we do offer a flexible exchange policy — if you face any issue with your purchase, you can exchange the product within the same budget range.
Exchange Policy
We offer a 7-day exchange policy, which means you have 7 days after receiving your order to request an exchange. To be eligible, your item must meet the following conditions:
- The item must be unused, unworn, and unwashed.
- It must be in the same condition as received, with original tags and packaging intact.
- You must provide the system-generated invoice (mandatory) and proof of purchase.
Parcel Receiving & Opening Policy
Please record an unboxing video while opening your parcel to ensure proof of the item’s condition at the time of delivery. Do not accept the parcel if it appears opened, damaged, or tampered with. Immediately inform the delivery rider or contact our customer service.
Damages & Issues
Please inspect your order upon receiving it. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Exchangeable Items
The following items cannot be exchanged:
- Custom products (stitched, altered, or personalized)
- Shrinked fabrics
- Sale Items
- PRET / RTW
- Shawls, Stoles, and Scarves
- Items purchased from unauthorized sellers
Exchange Claim Process
To initiate a claim, please email us at: Boutiquebinas@gmail.com
Include your order number, registered name, contact number, and reason for exchange. Attach clear photos or the unboxing video. Once approved, we will provide shipping instructions. Note: Items sent back without official approval will not be accepted.
Product Disclaimer
- We make every effort to ensure product images are accurate. However, minor differences may occur due to lighting, device display settings, or extra embellishments used during professional photo shoots.
- Detailed descriptions are provided for all products. Customers are requested to review these details before placing an order.